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How to Replace a Lost Medicaid Card (NYC)

The Common Benefit Identification Card (CBIC) or “Medicaid card” is a crucial tool for those covered by Medicaid in New York state. If you’ve misplaced your Medicaid card, you may be concerned about losing access to your benefits. Not to worry—applying for a replacement Medicaid card in New York is a quick and easy process, and you should have your replacement card within 7-10 business days. 

Below is all the information you need on how to replace a lost Medicaid card in New York City.

Key Takeaways

  • A Medicaid card is a health insurance card for those covered by the Medicaid program to be presented upon receiving any medical service in order to access benefits.
  • If your Medicaid card is lost, stolen, damaged, or defective, you can apply for a replacement card online or via phone. Once you make your request, you should receive your new card within 7-10 business days.
  • You can use your Medicaid card to access a variety of benefits, ranging from hospital visits to psychiatric therapy to nursing home care.

What Is a Medicaid Card?

A Medicaid card is an insurance card for those covered by Medicaid. Medicaid offers comprehensive healthcare services to 7.3 million low-income New Yorkers. As of February 2023, individuals whose income totals $20,121 yearly or $1,677 monthly (and couples whose income totals $27,214 yearly or $2,468 monthly) are eligible for Medicaid. 

You can fill out a Medicaid application online via phone at (800) 541-2831, through your local Department of Social Services Office, or through a Managed Care Organization (MCO), a service that acts like an insurance network to connect Medicare beneficiaries to providers. You can also visit the New York State Department of Health at 66 John St #11, New York, NY 10038.

Once your application is approved, you’ll receive your Medicaid card in the mail (within 7-30 days, 30 days at most). You’ll need to present this card to your healthcare provider in order to access your Medicaid benefits. Medicaid will often cover medical costs completely. Sometimes a small copay is requested but can be waived if the beneficiary cannot afford to pay it.

How Can I Replace a Lost Medicaid Card?

If your Medicaid benefit card has been lost or stolen or is damaged or defective, you can get it replaced by filling out an online form or by calling the Human Resources Administration Medicaid Helpline at (888) 692-6116 (this helpline is open 24/7). 

Once you make your request, it will take about 7-10 business days for you to receive your replacement card, which will have a new Medicaid number. It will be mailed to the address on record (unfortunately, Medicaid does not allow for it to be mailed anywhere else) at no cost to you. (Some states offer printable replacement cards to download, but New York unfortunately does not at this time.)

If you’re planning to request a replacement Medicaid card, be prepared with the beneficiary’s date of birth and social security number as well as details to describe the problem with your/their original card. 

If you’re applying in person, bring a form of government ID. You’ll also need your CIN# (or case number) on hand. If you don’t know your CIN# or your original Medicaid card number, try calling 211 to speak to a local community services representative or emailing medicaid@health.ny.gov.

What Can I Use My Medicaid Card For?

Your Medicaid card can be used like any other insurance card in order to access your health coverage at your appointment with your healthcare provider. Each member of your family or household will receive their own Medicaid card to use in a variety of medical scenarios. 

This might include doctor’s appointments, visits to the emergency room, inpatient or outpatient hospital visits, emergency transportation or other transportation to medical appointments, therapy or psychiatric care, prenatal and postnatal care and family planning services, dental care, nursing home care, home health care, personal care, and more. 

It’s crucial that each individual brings their own Medicaid card to each medical visit in order to access benefits, as the New York state’s government keeps track of the services each individual is receiving.

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